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Visit this section for swift answers to common queries about payment methods, security, and more, ensuring a secure and straightforward checkout process.

What payment methods do you accept?

We accept payment methods including Visa and Mastercard only.

How do i know my card information is safe?

We take the security of our customers' information very seriously. We use state-of-the-art security measures to protect your card information, including encrypted connections. Additionally, we comply with industry-standard security protocols, such as

What can i do when my payment is refused?

If your payment has been refused, here are a few steps you can try:. Some cross-border transactions (International purchases) are refused by card issuer or bank for security reason so it's always a good idea to check with the your card issuer before

I'm getting an error while trying to make a payment. What should I do?

Please ensure you have entered the correct payment details, including the card expiration date and CVV number, as these are common issues that can lead to payment refusal. If the problem persists, try another card or contact our customer service team

What is CVV code?

The CVV code (Card Verification Value) is a security feature for online purchase transactions. It is a three- or four-digit number printed on the back of a credit or debit card, separate from the card number. When making an online purchase on our sit

What is 3D Secure Authentication?

The purpose of 3D Secure is to reduce the risk of fraud by verifying the cardholder's identity through a secure authentication process. At our checkout page, you will be asked to enter a password or a one-time code (OTP) sent to your phone, which ver

How long will it take to receive my refund?

Refunds are processed within 3-5 business days. The refund will be issued to your original payment method. Once the refund has been initiated, you should check with your bank for confirmation, as the time it takes for the refund to appear in your acc