All articles

What can i do when my payment is refused?Updated 10 months ago

If your payment has been refused, here are a few steps you can try:

  1. Check if the payment information, such as card number, expiration date, and billing address, is correct and up-to-date.
  2. Make sure that the card has sufficient funds or credit available.
  3. Try using a different payment method, such as a different credit/debit card.
  4. If the problem persists, you can contact your card issuer to report the issue and see if they can provide a resolution.

Some cross-border transactions (International purchases) are refused by card issuer or bank for security reason so it's always a good idea to check with the your card issuer before keep on trying to pay.

Was this article helpful?