Got questions or need assistance? Chat with our team for swift and personalized help.

We're always here for you. Have questions or feedback? Reach out to us anytime.

Home

Customer Help

<p id="isPasted" style="box-sizing: border-box; margin: 10px 0px; padding: 0px; font-size: 16px !important; line-height: 1.5; color: rgb(18, 17, 39); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please ensure you have entered the correct payment details, including the card expiration date and CVV number, as these are common issues that can lead to payment refusal.<p style="box-sizing: border-box; margin: 10px 0px; padding: 0px; font-size: 16px !important; line-height: 1.5; color: rgb(18, 17, 39); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If the problem persists, try another card or contact our <a href="https://honeycolor.com/pages/contact" style="box-sizing: border-box; color: rgb(24, 144, 255); text-decoration: none; background-color: transparent; outline: none; cursor: pointer; transition: color 0.3s ease 0s; touch-action: manipulation; padding: 0px; margin: 0px;">customer service team</a>, and we&apos;ll be happy to assist you.

Please ensure you have entered the correct payment details, including the card expiration date and CVV number, as these are common issues that can lead to payment refusal. If the problem persists, try another card or contact our customer service team

I'm getting an error while trying to make a payment. What should I do?

Payment

How do i order?

How do I change currency?

Do I need an account to place an order?

How do I use a promo code?

How quickly can you ship my order?

How can I track my order?

Can I change my shipping address after placing an order?

Can I change or cancel my order after placing it?

Can I add items to an existing order?

What if there is an out-of-stock item in my order?

Goods Availability

What do I do if I received a damaged item?

Order

What payment methods do you accept?

How do i know my card information is safe?

What can i do when my payment is refused?

What is CVV code?

What is 3D Secure Authentication?

How long will it take to receive my refund?

How can I get free shipping?

Do you ship to P.O. Boxes or military APO/FPO addresses?

My order never got to me, what do I do?

When will my order be delivered?

Why is my tracking number not updating?

What happens if I'm not available to receive my order?

Service Update

Shipping & Delivery

Can I return or exchange an item?

What is your return and exchange policy?

Faulty/Defect Goods

Receiving a refund

Return & Exchange

How does the Rewards Program works?

How to earn points?

What can be redeemed?

How to redeem gifts?

Can i apply all my points in an order?

Rewards Program

The product I want is out-of-stock, when will it be available?

Can you tell me more information about your products?

Product

I'm getting an error while trying to make a payment. What should I do?Updated 8 months ago