How can I get free shipping?
We offer free shipping on orders over $50. Occasionally, we may also run promotions offering complimentary shipping, so stay tuned to our updates!
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Shipping & Delivery
Get all your shipping and delivery questions answered here, helping you to understand our processes and ensure a seamless shopping experience.
Do you ship to P.O. Boxes or military APO/FPO addresses?
Yes, currently we do offer shipping to P.O. Boxes or military APO/FPO addresses.
My order never got to me, what do I do?
To help resolve this issue, please take the following steps:. Check the Tracking Information: Refer to the tracking number in your shipping confirmation email to check the current status of your delivery. Verify the Shipping Address: Ensure that the
When will my order be delivered?
Most orders are delivered within 3 to 15 business days, depending on the shipping method chosen and destination address. You can track your order status in your account dashboard or contact us for assistance. Please note that the delivery time estima
Why is my tracking number not updating?
Sometimes, it may take up to 24-48 hours for the tracking information to update. If it's been longer than this, please reach out to our customer service for assistance.
What happens if I'm not available to receive my order?
If you are not available during the delivery, the courier service might leave the package in a safe place, deliver to your neighbors or come back for a redelivery. We recommend checking the tracking info for any updates.
Service Update
To speed up the delivery process and avoid any possible delays, please have the below information available when our shipping partner, DHL contacts you to clear your shipment from customs.CanadaCanada Post has permanently suspended online tracking fo