All articles

My order never got to me, what do I do?Updated 5 months ago

To help resolve this issue, please take the following steps:

  1. Check the Tracking Information: Refer to the tracking number in your shipping confirmation email to check the current status of your delivery. 

  2. Verify the Shipping Address: Ensure that the shipping address entered during the checkout is correct and complete.

  3. Check with Neighbors: Sometimes, couriers may leave packages with neighbors if you are not available. Kindly check with them to see if they have received your package on your behalf.

  4. Contact the Courier: If the tracking information indicates that the package was delivered, but you haven't received it, please contact the courier directly for assistance.

If after taking these steps, the issue is not resolved, please reach out to our customer service team with your order number and we will investigate the matter further for you. We are here to assist you and will do everything we can to ensure you receive your order

Was this article helpful?
Yes
No