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Find quick answers to all your order-related questions in this section to ensure a smooth and easy shopping experience.

How do i order?

Ordering from HONEYCOLOR is simple. If you know what you are looking for, use the links on top navigation bar. You can also search the item name or keywords from the search field located on top right of the page. Once you have found an item, select t

How do I change currency?

You are currently viewing the International version of our website so you will be billed in United States Dollar (USD). If you are a customer whose credit/debit card is not denominated in United States Dollars (USD), the final price will be calculate

Do I need an account to place an order?

For your convenience to keep track of your order and also enjoy the rewards program we offer, we recommend you to register an account with us. Otherwise, checkout as a guest if you prefer.

How do I use a promo code?

You can enter your promo code at the cart or checkout page in the field labeled "Discount Code" before you proceed to payment.

How quickly can you ship my order?

Orders are processed and dispatched within 24 hours in normal business days (Mon-Fri). The delivery time thereafter depends on the shipping method chosen and the destination address. Please note that this processing time can be affected if an item in

How can I track my order?

Once your order is shipped, you will receive a tracking number via email which you can use to track your order on our website or directly with the carrier. If you are having problem in tracking your shipment, please contact us for assistance.

Can I change my shipping address after placing an order?

Yes, but you need to do it quickly. Please contact our customer service as fast as you can after placing your order. We are unable to redirect an order to another shipping address if your order status is shipped or information submitted to us after 4

Can I change or cancel my order after placing it?

Yes, you can modify or cancel your order within 24 hours of placing it or before your order status change to "Fulfilled" by contacting our customer service team.

Can I add items to an existing order?

It is not possible to combine orders or add items to an existing order once payment is submitted. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you

What if there is an out-of-stock item in my order?

In the event an item in your order is out of stock, this can affect the processing time. We will contact you to discuss the next steps which might include offering a refund or finding a suitable replacement.

Goods Availability

As part of our order fulfillment process, we verify the goods availability of an order before process for shipping.If an item is out of stock, our customer service agent will contact you through email or may, in our sole discretion, cancel the out of

What do I do if I received a damaged item?

We apologize for the inconvenience. Please contact our customer service within 7 days of receiving your order to arrange for a replacement or refund. Your satisfaction is important to us, and we're happy to assist you in any way we can.