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For your convenience to keep track of your order and also enjoy the rewards program we offer, we recommend you to register an account with us. Otherwise, checkout as a guest if you prefer.<br style="box-sizing: border-box; padding: 0px; margin: 0px; color: rgb(18, 17, 39); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

For your convenience to keep track of your order and also enjoy the rewards program we offer, we recommend you to register an account with us. Otherwise, checkout as a guest if you prefer.

Do I need an account to place an order?

Order

How do i order?

How do I change currency?

How do I use a promo code?

How quickly can you ship my order?

How can I track my order?

Can I change my shipping address after placing an order?

Can I change or cancel my order after placing it?

Can I add items to an existing order?

What if there is an out-of-stock item in my order?

Goods Availability

What do I do if I received a damaged item?

What payment methods do you accept?

How do i know my card information is safe?

What can i do when my payment is refused?

I'm getting an error while trying to make a payment. What should I do?

What is CVV code?

What is 3D Secure Authentication?

How long will it take to receive my refund?

Payment

How can I get free shipping?

Do you ship to P.O. Boxes or military APO/FPO addresses?

My order never got to me, what do I do?

When will my order be delivered?

Why is my tracking number not updating?

What happens if I'm not available to receive my order?

Service Update

Shipping & Delivery

Can I return or exchange an item?

What is your return and exchange policy?

Faulty/Defect Goods

Receiving a refund

Return & Exchange

How does the Rewards Program works?

How to earn points?

What can be redeemed?

How to redeem gifts?

Can i apply all my points in an order?

Rewards Program

The product I want is out-of-stock, when will it be available?

Can you tell me more information about your products?

Product

Do I need an account to place an order?Updated 8 months ago