Got questions or need assistance? Chat with our team for swift and personalized help.

We're always here for you. Have questions or feedback? Reach out to us anytime.

Home

Customer Help

For your convenience to keep track of your order and also enjoy the rewards program we offer, we recommend you to register an account with us. Otherwise, checkout as a guest if you prefer.<br style="box-sizing: border-box; padding: 0px; margin: 0px; color: rgb(18, 17, 39); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

For your convenience to keep track of your order and also enjoy the rewards program we offer, we recommend you to register an account with us. Otherwise, checkout as a guest if you prefer.

Do I need an account to place an order?

Order

How do i order?

How do I change currency?

How do I use a promo code?

How quickly can you ship my order?

How can I track my order?

Can I change my shipping address after placing an order?

Can I change or cancel my order after placing it?

Can I add items to an existing order?

What if there is an out-of-stock item in my order?

Goods Availability

What do I do if I received a damaged item?

What payment methods do you accept?

How do i know my card information is safe?

What can i do when my payment is refused?

I'm getting an error while trying to make a payment. What should I do?

What is CVV code?

What is 3D Secure Authentication?

How long will it take to receive my refund?

Payment

How can I get free shipping?

Do you ship to P.O. Boxes or military APO/FPO addresses?

My order never got to me, what do I do?

When will my order be delivered?

Why is my tracking number not updating?

What happens if I'm not available to receive my order?

Service Update

Shipping & Delivery

Can I return or exchange an item?

What is your return and exchange policy?

Faulty/Defect Goods

Receiving a refund

Return & Exchange

How does the Rewards Program works?

How to earn points?

What can be redeemed?

How to redeem gifts?

Can i apply all my points in an order?

Rewards Program

The product I want is out-of-stock, when will it be available?

Can you tell me more information about your products?

Product

Do I need an account to place an order?Updated 23 days ago