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Faulty/Defect GoodsUpdated 10 months ago

Goods are classified as faulty/defect if they are received in damaged condition, or where a manufacturing defect is noticeable on the items. Please note that items that are damaged as a result of improper usage and mishandling by the customers are not considered to be faulty/defect.

Where possible, we will offer a replacement as compensation. Please be aware that we can only replace it for the same item once per order, subject to availability. You will receive a full refund if the item cannot be replaced. Replacement will be shipped via your original shipping method.

For complaint on faulty/defect goods, please contact us at [email protected]

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